Frequently Asked Questions

What is your minimum order quantity?

We don’t have a fixed MOQ. For low MOQ projects — such as crowdfunding campaigns or indie studios — we can start from 500 pieces. For larger retail brands, we regularly produce 5,000-20,000 units per batch.

We’ll provide tiered pricing at 500 / 1000 / 3000 / 5000+ pieces so you can choose what fits your project.

Do you accept small orders for startups?

Yes! We specialize in supporting startups and crowdfunding creators. We understand that every big brand started small. Our flexible MOQ and tiered pricing help you test the market without overcommitting.

Many of our long-term partners started with 500-piece orders and scaled to 10,000+ as their brand grew.

Can I mix different designs in one order?

Yes, you can mix multiple SKUs in one production run. This is common for blind box series or character lineups. Pricing depends on shared tooling and materials — we’ll provide a detailed breakdown during quotation.

How do you calculate pricing?

Pricing is based on several factors:

• Product size: Larger figures require more material and larger molds
• Material: PVC, resin, vinyl have different costs
• Complexity: Number of parts, articulation points, paint applications
• Quantity: Higher quantities reduce per-unit cost
• Packaging: Custom boxes, blister trays, foam inserts

We provide detailed quotations with cost breakdowns — no hidden fees.

What are your payment terms?

Standard terms:

• 30% deposit — to start tooling/production
• 70% balance — before shipment (after QC approval)

For large orders or long-term partnerships, we can discuss flexible arrangements (e.g., L/C, staged payments).

Payment methods: T/T bank transfer (preferred), PayPal (for small orders), L/C (for volume orders).

Is mold cost refundable?

Yes, mold cost can be partially or fully refundable when cumulative re-orders reach certain thresholds. Typical structure:

• Re-order 500+ pieces: 30% mold refund
• Re-order 1000+ pieces: 60% mold refund
• Re-order 2000+ pieces: 100% mold refund

This is negotiable based on project specifics — we’ll include refund terms in your quotation.

What is your typical lead time?

Standard timeline from sample approval to delivery:

• Tooling: 4-6 weeks
• Mass Production: 4-6 weeks
• Total: 8-12 weeks

For urgent orders, we can compress to 6-8 weeks (may require air freight for samples).

Can you rush my order?

Yes, we offer expedited production for time-sensitive projects (e.g., convention launches, holiday seasons). Rush options:

• Parallel processing: Run tooling and packaging development simultaneously
• Air freight samples: 3-5 days instead of 7-10 days sea freight
• Dedicated production line: Priority scheduling (additional cost applies)

Contact us early — we’ll assess feasibility and provide a rush timeline.

Do you support crowdfunding timelines?

Absolutely! We understand Kickstarter/Indiegogo campaigns have fixed delivery windows. We can:

• Align production with your campaign timeline
• Provide samples for campaign photography
• Support direct-to-backer shipping (we handle fulfillment)
• Offer flexible payment schedules tied to campaign milestones

What materials do you work with?

We specialize in multiple materials for different applications:

• PVC (90-95 degree hardness): Standard for articulated action figures
• ABS: Rigid parts, joints, structural components
• Polyresin: Statues, busts, display pieces
• Vinyl (soft PVC): Blind box figures, chibi-style collectibles
• Epoxy: Clear parts, display cases, special effects
• TPE: Soft accessories, capes, flexible parts

We can advise on the best material for your specific design and budget.

Can you match specific colors?

Yes! We use a spectrophotometer for precise color matching:

• Match from physical samples (send us a reference)
• Match from Pantone codes
• Create custom colors based on your brand palette

Color tolerance: +/- 0.5 delta E (collector-grade standard). We provide color approval samples before mass production.

Do you provide 3D modeling services?

Yes, we offer full-service support:

• From 2D art: We create 3D models based on your concept art
• From physical samples: We 3D scan and optimize for manufacturing
• From your 3D files: We review and provide DFM (Design for Manufacturing) feedback

3D modeling is quoted separately — we’ll provide a design service estimate with your project quote.

What is your quality standard?

We follow strict QC standards for collector-grade products:

• AQL 2.5: Acceptable Quality Level for visual inspection
• First unit comparison: Every production unit compared against approved golden sample
• Controlled lighting: Visual inspection under standardized lighting conditions
• Photo documentation: Pre-shipment photos for your approval
• Third-party inspection: We welcome SGS/BV/GPI inspections

How do you test joint stiffness for articulated figures?

We perform a 500-cycle articulation test on all articulated figures:

• Each joint is moved through full range of motion 500 times
• Test ensures consistent tension without loosening
• Critical for collector-grade vs. children’s toys

This test ensures your figures maintain poseability even after years of handling.

Do you provide samples before mass production?

Yes, we always produce pre-production samples:

• T1 samples: Raw plastic (unpainted) for fit check and dimensional verification
• Painted samples: Hand-painted for color and finish approval

You approve the sample in person (physical shipment) before we start mass production. This ensures no surprises.

How do you ship products?

We offer multiple shipping options:

• Sea freight: Most economical for large orders (30-45 days to US/EU)
• Air freight: Faster but more expensive (5-7 days)
• Express courier: For samples and small orders (3-5 days, DHL/FedEx/UPS)

We can arrange shipping to your warehouse, Amazon FBA, or direct to backers (for crowdfunding).

Can you ship directly to my backers?

Yes! We support direct-to-backer fulfillment for Kickstarter campaigns:

• We receive your backer list (CSV format)
• Pick and pack individual orders
• Apply shipping labels (you provide or we generate)
• Ship worldwide via postal service or courier

This saves you warehousing costs and simplifies campaign fulfillment. Ask for our fulfillment pricing.

What about customs and import duties?

We ship under FOB (Free on Board) or DDP (Delivered Duty Paid) terms:

• FOB: You handle import customs and duties (common for experienced importers)
• DDP: We handle everything — you receive products at your door (duties included)

We’ll discuss the best option for your situation during quotation.

Will you protect my IP and designs?

Absolutely. IP protection is critical for our business:

• NDA available: We sign comprehensive non-disclosure agreements
• Zero IP disputes: Clean track record over years of service
• Secure file handling: Your 3D files and designs are stored securely
• Production isolation: Your project is kept separate from other clients

We’ve worked with major IP holders and understand the stakes. Your designs are safe with us.

Can you work under NDA?

Yes, we routinely work under NDA for unreleased products and confidential programs. Our standard NDA covers:

• Design confidentiality (no sharing of your files or samples)
• Production confidentiality (no photos without permission)
• Business confidentiality (no disclosure of order quantities or pricing)

Send us your NDA for review, or we can provide our standard template.

Which markets do you serve?

We export globally with focus on:

• North America: USA, Canada (largest market)
• Europe: UK, Germany, France, Netherlands
• Asia: Japan, South Korea, Singapore
• Oceania: Australia, New Zealand

We’re familiar with regional safety standards (CE, CPSIA, ASTM, EN71) and can certify products accordingly.

Do your products meet safety standards?

Yes, we can certify products for major markets:

• CE (Europe): EN71 toy safety standards
• USA: CPSIA, ASTM F963
• UK: UKCA marking (post-Brexit)
• Japan: ST toy safety standards

Certification costs vary by market and product type — we’ll include this in your quotation if needed.